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Dragon's Prophet Installation FAQ + Fixes



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#1 Kyarak

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Posted 20 April 2013 - 16:37

Hello Prophets!

 

I have decided to create this thread to help all the new Testers who are having problem with downloading and installing the client.

 

 

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You can download the Launcher here; Dragon's Prophet Beta Status

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Before downloading please make sure your PC meets the minimum requirements;

 

Please note that these system specs are subject to change in the future.

Minimum Requirements:

  • CPU: Core 2 Duo 2.4 Ghz

  • RAM: 2GB

  • Video card: Nvidia 8600GT

  • Hard drive: 10GB free space

  • Operating system: Windows 7, 8 or Vista

Recommended Requirements:

  • CPU: i5 2400 or higher

  • RAM: 4GB or more

  • Video card: Nvidia 560 TI or higher


Due to Dragon's Prophet's advanced graphics engine, it's required that you run one of the operating systems listed under minimum requirements. Please also ensure that you have the latest, updated version of Windows.(DP does NOT support Windows XP)

 

 

 

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Common Problems: 

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'Connection error, please check your Firewall settings....'

 

Fix: Run the Launcher as Admin to fix this.

 

 

'The Game won't download properly'

 

Fix: Make sure you have disabled your Anti-Virus and Firewall before attempting to download, make sure you use the link provided above and if this doesn't work try using a different browser. 

 

If non of these work, then you should evaluate your Internet Connection and ensure you have a stable connection, restarting your Router may help.

 

 

 

'The Launcher won't patch/update correctly, gets stuck'

 

Fix: Keep running the client as Admin, this may take a few attempts.

 

 

'The Game loads up with a black screen and then shuts down straight away'

 

Fix: There are two possible fixes for this;

 

1.  Download DirectX 9 here; http://www.microsoft...ails.aspx?id=35 and make sure you install it. (You are not downgrading by installing this, it just adds on to what you already have)

 

Alternatively try installing the web installer; http://www.microsoft...ails.aspx?id=35

 

2. Update your Graphic Drivers.

 

3. If the DirectX/Graphic Driver install does not work then your client does not have all the files (see above for download and required size)

 

 

 

'My screen is Black/Out of Range when i load the game'

 

Fix: You need to go in to your Config.ini file and change the resolution to a recommended setting for your Monitor, the most universal is 800x600, you can then change it afterward. 

 

 

'I keep getting a H/V Frequency Error!'

 

Fix: You need to go in to your Config.ini file and change the resolution to a recommended setting for your Monitor, the most universal is 800x600, you can then change it afterward. 

 

 

'I am getting a 'Vertex Shader/Pixel Shader error'

 

Fix: Download DirectX 9 here; http://www.microsoft...ails.aspx?id=35 and make sure you install it. (You are not downgrading by installing this, it just adds on to what you already have) 

 

If this doesn't work then check to see if your GFX Card can handle the current Shader Model. 

 

 

'My Username won't log me in'

 

Fix: You need to use your E-Mail address that you used to sign up with, NOT your Username.

 

 

'I can't see any letters, just squares'

 

Fix: Install the font Microsoft JhengHei, after installation, restart your computer and run the game.

 

 

 

I will add to this as more errors pop up or if i have forgotten something. I hope this helps.

 

Kyarak


Community Manager

Dragon's Prophet FAQ : DP Customer Support : Community Support : Skitter's Facebook

Please use the Report button when needed.

 

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#2 iamaya2

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Posted 21 April 2013 - 18:00

maybe the server is overloaded? try again in a few minutes... or use a download manager (e.g. flashget, jdownloader) so they keep trying 4 u :)


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#3 Kyarak

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Posted 21 April 2013 - 18:02

i can't download the client, what happen? when i click the client link it say the connection to server is closed

 

Try using FlashGet to download.

It works fine for me, i just tried downloading both files through my Browser.

 

You may need to reset your Router/Connection.


Community Manager

Dragon's Prophet FAQ : DP Customer Support : Community Support : Skitter's Facebook

Please use the Report button when needed.

 

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#4 Ghoul

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Posted 21 April 2013 - 18:29

Hello , une page d'installation en français serais t'il envisageable ?

Use google translate ^^ :)

 

i can't download the client, what happen? when i click the client link it say the connection to server is closed

i just tried both files, i am able to download them both. Could you try again?


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#5 FliP

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Posted 21 April 2013 - 18:37

Both Downloads work for me as well.

Could have just been a short Server overload, or probably your connection broke for a minute or two.

As suggested, use a Download Manager such as FlashGet. It'll automatically start the download if a source is available.


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#6 Grimmrock

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Posted 21 April 2013 - 18:40

Thank you for this guide, it has been extremely helpful to me.



#7 LiveWire35

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Posted 21 April 2013 - 19:28

my accont frozen anyone help me



#8 Kyarak

Kyarak

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Posted 21 April 2013 - 19:33

my accont frozen anyone help me

 

Did you read the FAQ?

 

If there is a message saying your account is frozen, don't despair. That simply means you're in the queue for an upcoming stresstest wave.


Community Manager

Dragon's Prophet FAQ : DP Customer Support : Community Support : Skitter's Facebook

Please use the Report button when needed.

 

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#9 LiveWire35

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Posted 21 April 2013 - 19:32

tnx



#10 Gig

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Posted 22 April 2013 - 00:42

help  :( download stops at 4.02gb, and im using flashget., everytime i try to resume it, it works again but stops after a few seconds

 



#11 Kexmannen

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Posted 22 April 2013 - 07:26

I tried Flashget now but its stuck on 99% and when i look at the winrar folder it just says 2GB,help please?



#12 Windrunner

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Posted 22 April 2013 - 07:32

Damn, cant play this game with my windows xp?


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#13 Ludvera

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Posted 22 April 2013 - 07:58

Damn, cant play this game with my windows xp?

 

Nope.



#14 iamaya2

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Posted 22 April 2013 - 08:12

I tried Flashget now but its stuck on 99% and when i look at the winrar folder it just says 2GB,help please?

 

Hi:

 

I guess u could try some things:

 

1. Delete the file on ur hard drive and on flashget. Then, add it again...

2. Change flashget download folder

3. Try using another  download manager, e.g. jdownloader

 

The first two options are in case that flashget is creating some kind of conflict with what it has already downloaded. The third one is like a last resort :P 

 

Anyway, there could also be a proble with the server (due to high load :) ), so u could just wait and try later... I hope this helps u out... 

 

Regards

 

Ps: I'm just another user, so I'm not sure about the server thing... it's just a theory :P


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#15 Meetfeek

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Posted 22 April 2013 - 08:45


'I am getting a 'Vertex Shader/Pixel Shader error'

 

Fix: Download DirectX 9 here; http://www.microsoft...ails.aspx?id=35 and make sure you install it. (You are not downgrading by installing this, it just adds on to what you already have) 

 

If this doesn't work then check to see if your GFX Card can handle the current Shader Model. 

 

Hello , i'm having this error , i tried ,

 

- restart PC

- run as administrator ( run with out administrator ) 

- reinstall the game

- Disable the firewall

 

, My PC :

  • CPU: Core i7 2600k @ 3.40GHz

  • RAM: 8GB

  • Video card: Nvidia GTX 570



#16 Kyarak

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Posted 22 April 2013 - 11:49

Hello , i'm having this error , i tried ,

 

- restart PC

- run as administrator ( run with out administrator ) 

- reinstall the game

- Disable the firewall

 

, My PC :

  • CPU: Core i7 2600k @ 3.40GHz

  • RAM: 8GB

  • Video card: Nvidia GTX 570

 

And did you try the actual fix of installing DirectX 9 from the link provided?

 

EDIT: Can you upload your DxDiag on Notepad please along with your monitor setup.

 

There could be an underlying issue because the 570 should easily handle it.

 

Have you updated your GFX Drivers?


Community Manager

Dragon's Prophet FAQ : DP Customer Support : Community Support : Skitter's Facebook

Please use the Report button when needed.

 

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#17 iamaya2

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Posted 22 April 2013 - 11:55

you could also try running the DirectX installer as admin, just in case... 


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#18 Guest_xxdrakeseexx_*

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Posted 22 April 2013 - 18:24

je ne comprend pas comment s'installe la 2ème partie. Un conseil quelqu'un?



#19 Ghoul

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Posted 22 April 2013 - 18:33

Guest_xxdrakeseexx_*Posted Today, 19:24

 

je ne comprend pas comment s'installe la 2ème partie. Un conseil quelqu'un?

*I do not understand how to install the second part. A tip someone?

 

 

Please use google translate to translate your posts, it makes it so much easier for us :)

 

But you do not need to install the second part, if you are referring to the .7z file.

The .7z file needs to be in the same folder as the installer as the installer gets its files from the .7z file

 When you have downloaded both files just run the installer, it should install the game if you have downloaded the files properly. If you encounter any more problems please leave us a translated post :) 


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“Fairy tales are more than true; not because they tell us that dragons exist, but because they tell us that dragons can be beaten.”
G.K. Chesterton

#20 Razorjinn

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Posted 22 April 2013 - 19:25

Tnx 4 info




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